Blog

Blog Trends in personnel...
Global trends in customer service during 2021/22 Elena Tsysar, partner at 4Service Group, consultant and CX researcher Trend Personnel 1. Hybrid working systems The...
  • 24 Jun 2021
  • 120
Blog Trends in customer...
Global trends in customer service during 2021/22 Elena Tsysar, partner at 4Service Group, consultant and CX researcher The good service formula Has the customer...
  • 18 Jun 2021
  • 326
Researches and Insights Survey 4Service Group: 4 out of 10 Romanians fear the number of cases will increase exponentially, and they...
Over 50% of the respondents believe that the current crisis will last for more than 2-3 months6 out of 10 Romanians are very concerned about the evolution of the epidemic,...
  • 10 Apr 2020
  • 492
Marketing Technologies and Tools DOCTOR — Service Design. TOOL — Empathy. SPACE — Design...
Using non-violent communication as a tool to achieve successful results when using Design Thinking techniques.  You may ask what kind of doctor we are referring to when...
  • 24 Mar 2020
  • 384
Marketing Technologies and Tools What is Service Design and Design...
If you are familiar with the terms Service design and Design Thinking but do not have a clear understanding of these processes then this article is for you. Have you ever...
  • 18 Mar 2020
  • 592
Marketing Technologies and Tools Service design: Is it an art for the elite or a...
Customer focus should be viewed in terms of emotions, as emotions are key in this field. The need to predict and create positive emotions shapes the trends of service analytics....
  • 10 Mar 2020
  • 457
Researches and Insights EXPERT VS CLIENT. Does the consumer need what the business is...
4Service Group researchers conducted a face-to-face meeting between experts and consumers. We studied the opinions of two groups of respondents regarding omnichannel,...
  • 05 Mar 2020
  • 379
Researches and Insights How to build a service system within the company. A self-diagnosis for...
Service culture is an important indicator for business image and reputation. Companies spend hundreds of dollars every day to analyze the customer service their customers are...
  • 02 Mar 2020
  • 550
Researches and Insights The evolution of Mystery Shopping: how are technologies for evaluating the quality of service...
The current trend for sales and selling comes with emotions. Goods and services are now synonymous with the customer’s impressions of the staff. The Mystery Shopper research is...
  • 17 Feb 2020
  • 1321
Researches and Insights To be heard or become protected from intrusive suggestions? What channels of communication with the service...
Consumers give priority to the quality of the service provided, the speed of delivery and the responsiveness of the staff. The buyer evaluates the assistance they receive during...
  • 04 Feb 2020
  • 370
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