Researches and Insights

Researches and Insights Survey 4Service Group: 4 out of 10 Romanians fear the number of cases will increase exponentially, and they...
Over 50% of the respondents believe that the current crisis will last for more than 2-3 months6 out of 10 Romanians are very concerned about the evolution of the epidemic,...
  • 10 Apr 2020
  • 554
Researches and Insights EXPERT VS CLIENT. Does the consumer need what the business is...
4Service Group researchers conducted a face-to-face meeting between experts and consumers. We studied the opinions of two groups of respondents regarding omnichannel,...
  • 05 Mar 2020
  • 508
Researches and Insights How to build a service system within the company. A self-diagnosis for...
Service culture is an important indicator for business image and reputation. Companies spend hundreds of dollars every day to analyze the customer service their customers are...
  • 02 Mar 2020
  • 754
Researches and Insights The evolution of Mystery Shopping: how are technologies for evaluating the quality of service...
The current trend for sales and selling comes with emotions. Goods and services are now synonymous with the customer’s impressions of the staff. The Mystery Shopper research is...
  • 17 Feb 2020
  • 1521
Researches and Insights To be heard or become protected from intrusive suggestions? What channels of communication with the service...
Consumers give priority to the quality of the service provided, the speed of delivery and the responsiveness of the staff. The buyer evaluates the assistance they receive during...
  • 04 Feb 2020
  • 465
Researches and Insights Three steps to choosing a gas station. Advantages and the practical application of customer segmentation to...
The preferences of the buyer, his habits and eccentricities are of particular interest to advanced advertisers and marketers. 4Service Group experts investigated what tools are...
  • 29 Jan 2020
  • 2445
Researches and Insights Market research: In-house or...
At first glance, conducting market research in-house appears to be almost cost-free and produces better results. We are proposing to assess the feasibility of in-house market...
  • 18 Dec 2019
  • 589
Researches and Insights From love to hate: where is the border between pushy and competent customer...
Knowledge of customer needs and the ability to listen and act upon these are the main tasks for companies that aim to provide a unique customer experience. It is no longer news...
  • 10 Dec 2019
  • 451
Researches and Insights What gifts the Romanians offer on 8 March and what women really want to...
A 4Service Romania study shows how much Romanians are willing to spend on Women’s Day and what ladies expect from them It’s not common for women and men to have similar...
  • 13 Mar 2019
  • 739
Researches and Insights What do Romanians buy and how much money they spend on Valentine’s...
4Service Group Study: See what preferences Romanians have when it comes to Valentine’s Day 78% of Romanians will buy Valentine’s Day gifts Only 1 in 100 Romanians...
  • 13 Feb 2019
  • 1539
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