4Service Group

Is an international research company managing customer experience.

We implement complex projects to increase sales and develop the businesses of client-oriented companies.

Watch the presentation

Support for your business: growth of service, loyalty of employees and customers.

CX solutions

Team

Alina Andreieva

Director of Business Development

Artem Fomin

International Sales Manager

21%

believe that SMS alerts are much more informative than a call from a company.

Survey

80%

of customers consider messengers to be a modern tool for communication with a company

Research

+ 15%

the profits of brands that have implemented personalization

Technology

80%

of the respondents are more likely to choose the brand that offers a personalized approach

Brand Health

48%

of millennials are bought from those they know.

Poll

63%

of customers expect to be supported on social networks

Web Social Media

76%%

of the respondents prefer to buy using a smartphone, because it saves time

Mystery Shopping

2%

of staff make the management or their HR manager aware of their mental health and any issues they may be experiencing with it.

Market Research

Our 4 pillars of customer experience management

RESEARCH

RESEARCH

Confidence in strategic decisions Savings budgets when launching products/brands. Seeing your place in the market through trends. Clear understanding consumers and competitors

CONTROL

CONTROL

The fulfillment of standards. Identification and correction of errors. Service improvement.

CHANGE

CHANGE

Digital technologies. Innovative and smart development. A non-standard approach

KNOWLEDGE

KNOWLEDGE

The interpretation of results. Necessary changes in business processes. Inspiration: source of new business ideas with wide opportunities/a source of growth

Blog

Blog Trends in personnel...
Global trends in customer service during 2021/22 Elena Tsysar, partner at 4Service Group, consultant and CX researcher Trend Personnel 1. Hybrid working systems The...
  • 24 Jun 2021
  • 234
Blog Trends in customer...
Global trends in customer service during 2021/22 Elena Tsysar, partner at 4Service Group, consultant and CX researcher The good service formula Has the customer...
  • 18 Jun 2021
  • 617
Researches and Insights Survey 4Service Group: 4 out of 10 Romanians fear the number of cases will increase exponentially, and they...
Over 50% of the respondents believe that the current crisis will last for more than 2-3 months6 out of 10 Romanians are very concerned about the evolution of the epidemic,...
  • 10 Apr 2020
  • 569

What our clients get

QUALITATIVE DATA

Team of narrow-specialized analysts prepare reports containing recommendations for specific business requests. We have the capacity to launch any ad hoc project within 7 days. Quality control: 100% validation of the data. We are also constantly updating our anti-fraud systems. We work at the analytical platforms number 1 Shopmetrics in the world and use specialized software:, Oktell, Surveo. We have our 2 own "live" call center. Proprietary methods and deep immersion in client specifics allow us to provide you with insights and valuable conclusions.

PARTNERSHIP AND AN INTEGRATED APPROACH 360

We work through problems and identify weak zones. We are working on alternative methods and necessary changes in our internal processes. Each client has a personal account manager assigned to them and we offer each of our clients round the clock support alongside mandatory consultations, recommendations and strategic advice.

ACCESS TO WORLD EXPERIENCES AND CASES OF THE LEADING INTERNATIONAL BRANDS

We use the work experience we have gained in 52 countries with other clients to be able to flexibly react to situations.

SERVICE DESIGN

Design of customer-focused services and products, balancing people’s needs, technology opportunities and business goals. Creation of innovative brands/services. World-renowned certificate. Design Thinking as the primary tool is suitable for a comprehensive solution to business problems, through using market research and showing empathy with people. You receive progressive experience and methodologies from 25 countries through a partnership with the Global Design Thinkers Academy.

DIGITAL CUSTOMER EXPERIENCE

Services for managing customer loyalty are provided in real time. We also have a very innovative approach when it comes to analytics: using trend analysis, an a loyalty calculator, an associative perception of customer service to broaden subjective impression of a client. We implement video analytics as well. Development in digital channels SMM, SEO and Performance marketing. IT development (SPECTRA, SARAFAN).

Why choose us Instead of words

52 countries

Run your project globally

7 representative offices

Austria, Ukraine, Turkey, Romania, Kazakhstan, Georgia, Azerbaijan

1000+

Professionals work in our team

Why choose us Instead of words

450+

active customers across all business sectors

574.301+

registered users in the online panel

2.809.332+

mystery shopping visits

656.127+

retail audits

202.397+

interviews

77.981

polls

Cases

Cooperation with Renault

The goal of the program is to evaluate and increase the performance of service staff at RENAULT NISSAN authorized dealers’ network. One of 4Service project tasks is to find owners of Renault Nissan vehicles (no more than 7-9 years old) who can visit repair centers. RENAULT NISSAN can recommend 4Service as a reliable and qualified partner

Cooperation with OREA HOTELS

One of 4Service project tasks is to find local and foreign tourists who can visit the Hotel alone or with a family and evaluate the service. During this time the services provided by 4Service Holdings were at the high level and the response to our requests came in time and with maximum professionalism.

Cooperation with Lukoil

We conducted an assessment of customer service quality using the Mystery Shopper program in the Lukoil petrol station chain, as well as the competitor evaluation.

Cooperation with HYUNDAI MOTORS

The tasks assigned to 4SERVICE includes both offline and online mystery shopping, customer journey mapping and telephone mystery calls. 4Service team has implemented comprehensive and customized programs in close cooperation with our company. During the cooperation period, 4SERVICE were at a high level and the response to our requests came in time and with maximum professionalism.

For clients

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