Is an international research company managing customer experience.
We implement complex projects to increase sales and develop the businesses of client-oriented companies.
Support for your business: growth of service, loyalty of employees and customers.
believe that SMS alerts are much more informative than a call from a company.
of customers consider messengers to be a modern tool for communication with a company
the profits of brands that have implemented personalization
of the respondents are more likely to choose the brand that offers a personalized approach
of millennials are bought from those they know.
of customers expect to be supported on social networks
Web Social Media
of the respondents prefer to buy using a smartphone, because it saves time
of staff make the management or their HR manager aware of their mental health and any issues they may be experiencing with it.
Team of narrow-specialized analysts prepare reports containing recommendations for specific business requests. We have the capacity to launch any ad hoc project within 7 days. Quality control: 100% validation of the data. We are also constantly updating our anti-fraud systems. We work at the analytical platforms number 1 Shopmetrics in the world and use specialized software:, Oktell, Surveo. We have our 2 own "live" call center. Proprietary methods and deep immersion in client specifics allow us to provide you with insights and valuable conclusions.
PARTNERSHIP AND AN INTEGRATED APPROACH 360
We work through problems and identify weak zones. We are working on alternative methods and necessary changes in our internal processes. Each client has a personal account manager assigned to them and we offer each of our clients round the clock support alongside mandatory consultations, recommendations and strategic advice.
ACCESS TO WORLD EXPERIENCES AND CASES OF THE LEADING INTERNATIONAL BRANDS
We use the work experience we have gained in 52 countries with other clients to be able to flexibly react to situations.
Design of customer-focused services and products, balancing people’s needs, technology opportunities and business goals. Creation of innovative brands/services. World-renowned certificate. Design Thinking as the primary tool is suitable for a comprehensive solution to business problems, through using market research and showing empathy with people. You receive progressive experience and methodologies from 25 countries through a partnership with the Global Design Thinkers Academy.
DIGITAL CUSTOMER EXPERIENCE
Services for managing customer loyalty are provided in real time. We also have a very innovative approach when it comes to analytics: using trend analysis, an a loyalty calculator, an associative perception of customer service to broaden subjective impression of a client. We implement video analytics as well. Development in digital channels SMM, SEO and Performance marketing. IT development (SPECTRA, SARAFAN).
Run your project globally
7 representative offices
Austria, Ukraine, Turkey, Romania, Kazakhstan, Georgia, Azerbaijan
Professionals work in our team
active customers across all business sectors
registered users in the online panel
mystery shopping visits
Cooperation with Renault
The goal of the program is to evaluate and increase the performance of service staff at RENAULT NISSAN authorized dealers’ network. One of 4Service project tasks is to find owners of Renault Nissan vehicles (no more than 7-9 years old) who can visit repair centers. RENAULT NISSAN can recommend 4Service as a reliable and qualified partner
Cooperation with OREA HOTELS
One of 4Service project tasks is to find local and foreign tourists who can visit the Hotel alone or with a family and evaluate the service. During this time the services provided by 4Service Holdings were at the high level and the response to our requests came in time and with maximum professionalism.
Cooperation with Lukoil
We conducted an assessment of customer service quality using the Mystery Shopper program in the Lukoil petrol station chain, as well as the competitor evaluation.
Cooperation with HYUNDAI MOTORS
The tasks assigned to 4SERVICE includes both offline and online mystery shopping, customer journey mapping and telephone mystery calls. 4Service team has implemented comprehensive and customized programs in close cooperation with our company. During the cooperation period, 4SERVICE were at a high level and the response to our requests came in time and with maximum professionalism.
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