Is an international research company managing customer experience.
We implement complex projects to increase sales and develop the businesses of client-oriented companies.
Support for your business: growth of service, loyalty of employees and customers.
Confidence in strategic decisions Savings budgets when launching products/brands. Seeing your place in the market through trends. Clear understanding consumers and competitors
The fulfillment of standards. Identification and correction of errors. Service improvement.
Digital technologies. Innovative and smart development. A non-standard approach
The interpretation of results. Necessary changes in business processes. Inspiration: source of new business ideas with wide opportunities/a source of growth
QUALITATIVE DATA
Team of narrow-specialized analysts prepare reports containing recommendations for specific business requests. We have the capacity to launch any ad hoc project within 7 days. Quality control: 100% validation of the data. We are also constantly updating our anti-fraud systems. We work at the analytical platforms number 1 Shopmetrics in the world and use specialized software:, Oktell, Surveo. We have our 2 own "live" call center. Proprietary methods and deep immersion in client specifics allow us to provide you with insights and valuable conclusions.
PARTNERSHIP AND AN INTEGRATED APPROACH 360
We work through problems and identify weak zones. We are working on alternative methods and necessary changes in our internal processes. Each client has a personal account manager assigned to them and we offer each of our clients round the clock support alongside mandatory consultations, recommendations and strategic advice.
ACCESS TO WORLD EXPERIENCES AND CASES OF THE LEADING INTERNATIONAL BRANDS
We use the work experience we have gained in 52 countries with other clients to be able to flexibly react to situations.
SERVICE DESIGN
Design of customer-focused services and products, balancing people’s needs, technology opportunities and business goals. Creation of innovative brands/services. World-renowned certificate. Design Thinking as the primary tool is suitable for a comprehensive solution to business problems, through using market research and showing empathy with people. You receive progressive experience and methodologies from 25 countries through a partnership with the Global Design Thinkers Academy.
DIGITAL CUSTOMER EXPERIENCE
Services for managing customer loyalty are provided in real time. We also have a very innovative approach when it comes to analytics: using trend analysis, an a loyalty calculator, an associative perception of customer service to broaden subjective impression of a client. We implement video analytics as well. Development in digital channels SMM, SEO and Performance marketing. IT development (SPECTRA, SARAFAN).
52 countries
Run your project globally
7 representative offices
Austria, Ukraine, Turkey, Romania, Kazakhstan, Georgia, Azerbaijan
1000+
Professionals work in our team
450+
active customers across all business sectors
574.301+
registered users in the online panel
2.809.332+
mystery shopping visits
656.127+
retail audits
202.397+
interviews
77.981
polls
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