Development and implementation of standards Standards are requirements and recommendations used for employeesfor personnel work, which and are developed on the basis of quantitative and qualitative research individually for each group of employees. Introduction/change of standards provides: High quality customer service at during every ccustomer visit. An iIncrease in the number of loyal customers of the chain and a reduction in , reducing tthe number of complaints caused by bad customer...
The assessment of staff loyalty and their involvement The assessment of staff loyalty is a tool that allows you to determine the degree of employee loyalty to the company as well as their involvement. Gaging staff involvement is a way to measure just how interested employees are in the results of their work and whether their employer achieves their strategic goals. In order to avoid losing employees, it is necessary to check the mood of employees and the team in general. This service is useful...
Having worked for 19 years to improve the quality of customer service, 4Service has studied all processes that may affect the work of employees. We have also developed our own unique methods to train both managers and front-line staff. Each of our training sessions includes an individual approach and innovative tools. Project interaction process At the preliminary stage, we: study the company’s current situation and remove the initial request conduct interviews with participants conduct...