Development and implementation of standards
Standards are requirements and recommendations used for employeesfor personnel work, which and are developed on the basis of quantitative and qualitative research individually for each group of employees.
Introduction/change of standards provides:
The mechanics development and implementation of standards work involves the following steps:
Why choose 4Service’s to choose standards development service?with 4Service:
StaffThe personnel involvement is key to an efficientthe way to a working, established system of company service standards and effective communication with personnel.
In complex order to achieve the maximum efficiency, we also carry out:
Focus groups, polls, anonymous and open questioning of staff acrossat all stages of projectwork on the project work as well as, trainings on “Cchanges implementation”.
In order to compliment this service, the company should also have regular As supporting “vitvisits from amins”, the company should have regular checks with the help of the Mmystery shoppers and undertake, customer surveys and, competitive analysis every year-six months, and updateing their target audience once every 1.5 years.
believe that SMS alerts are much more informative than a call from a company.
of customers consider messengers to be a modern tool for communication with a company
the profits of brands that have implemented personalization
of the respondents are more likely to choose the brand that offers a personalized approach
of millennials are bought from those they know.
of customers expect to be supported on social networks
Web Social Media
of the respondents prefer to buy using a smartphone, because it saves time
of staff make the management or their HR manager aware of their mental health and any issues they may be experiencing with it.