Having worked for 19 years to improve the quality of customer service, 4Service has studied all processes that may affect the work of employees. We have also developed our own unique methods to train both managers and front-line staff.
Each of our training sessions includes an individual approach and innovative tools.
Project interaction process
At the preliminary stage, we:
For the following two months, the coach accompanies the participants through consultation and coaching sessions via Skype.
Our most popular topics today:
Why let 4Service hold your training sessions?
In order to achieve the maximum efficiency, we also carry out:
Anonymous surveys to measure staff satisfaction and involvement.
Mystery shopping / Mystery employee
“School Director” may be a part of the solution.
believe that SMS alerts are much more informative than a call from a company.
of customers consider messengers to be a modern tool for communication with a company
the profits of brands that have implemented personalization
of the respondents are more likely to choose the brand that offers a personalized approach
of millennials are bought from those they know.
of customers expect to be supported on social networks
Web Social Media
of the respondents prefer to buy using a smartphone, because it saves time
of staff make the management or their HR manager aware of their mental health and any issues they may be experiencing with it.