The organization of hot lines is a versatile and important tool used to attract new customers, increase the number of existing customers and build a customer-oriented image of your company/trademark. It is also an ideal tool for the automation of call processing during the peak hours.
The most important task of Hot Lines is to ensure that the maximum number of customer calls are processed.
4Service has all the necessary technical solutions that allow you to implement a turnkey hotline. It offers an integrated approach to help you also provide this type of service.
The hotline, organized by 4Service, is not only about providing information to customers and answering their questions by phone, but also about giving companies the opportunity to:
What are you getting?
The opening of “Live Hotline” by 4Service is an ideal option to solve the following tasks:
In order to achieve maximum efficiency, we also carry out:
believe that SMS alerts are much more informative than a call from a company.
of customers consider messengers to be a modern tool for communication with a company
the profits of brands that have implemented personalization
of the respondents are more likely to choose the brand that offers a personalized approach
of millennials are bought from those they know.
of customers expect to be supported on social networks
Web Social Media
of the respondents prefer to buy using a smartphone, because it saves time
of staff make the management or their HR manager aware of their mental health and any issues they may be experiencing with it.