The monitoring of opinions/moods on social media
Web Social Media (WSM) is the monitoring of brands mentioned on social networks, blogs, forums, feedback sites, online media and the in-depth analysis of opinions and feelings towards given keywords and contextual content.
WHY CHOOSE 4SERVICE
The number of brand mentions on social media can reach up to one thousand per day. This feedback requires prompt processing but it is only necessary to respond to a trend or threat, not every statement.
IN ORDER TO ACHIEVE THE MAXIMUM EFFICIENCY, WE ALSO CARRY OUT:
believe that SMS alerts are much more informative than a call from a company.
of customers consider messengers to be a modern tool for communication with a company
the profits of brands that have implemented personalization
of the respondents are more likely to choose the brand that offers a personalized approach
of millennials are bought from those they know.
of customers expect to be supported on social networks
Web Social Media
of the respondents prefer to buy using a smartphone, because it saves time
of staff make the management or their HR manager aware of their mental health and any issues they may be experiencing with it.